Help
- Question: Can I purchase presale tickets by telephone?
- Answer:No, we host Internet-only sales.
- Question: My ticket presale code does not work. Who may I contact for help?
- Answer:When you are on the ticketing site, do not copy and paste your password into the form field. Please manually type in your code. This prevents any chance of invisible characters or blank spaces from being entered. These invisible characters cause the system to produce an error message. For additional assistance with Ticketmaster presales, you may visit the Ticketmaster help area:
http://www.ticketmaster.com/h/customer_serve.html
- Question: Where is my unique FGL Lifers presale access code?
- Answer:Once you are logged in to the site, you can find your code on the Tour page above the tour grid. You can also find this information on the User Profile page. Please note, you must be a current, active member to receive a presale access code.
- Question: How will I know when FGL Lifers Presales are happening?
- Answer:We are scheduling the ticket presales currently and will announce presales and onsales very soon.
- Question: Is there a FGL Lifers presale ticket limit?
- Answer:FGL Lifers members have access to four (4) presale tickets per membership during the membership period.
- Question: What is "local venue time"?
- Answer:Local venue time is the time zone that applies to the venue. For example, Fenway Park in Boston, MA is ET, the Shoreline Amphitheatre in Mountain View, CA is PT. All presales and on-sales are scheduled in local venue time.
- Question: How do I contact customer service?
- Answer:Due to the growing concerns surrounding the Coronavirus and the multitude of event changes that have resulted, we are experiencing extremely high contact volumes. We are continuously working with artist management and promoters to update the status of concert events. Please note, at this time, phone support is not available. For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time. We appreciate your understanding during this time.
- Question: What forms of payment are accepted?
- Answer:American Express, Visa, MasterCard, Discover and Diner's Club.
- Question: I have a Ticketmaster fan club bundle code. How do I set up my membership?
- Answer:If you already have a registered free account: Login and click the UPGRADE button at the top of the screen. You will be asked to verify that your profile information is current and accurate. After your click the 'SUBMIT' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'APPLY' button to set your cart amount to $0.00. Continue your order to complete the free transaction.
- Question: How long is a FGL Lifers Membership?
- Answer:FGL Lifers Memberships are valid for 1 year from the date of purchase.
- Question: When will my membership gift ship?
- Answer:First shipments will go out in early August. Members who join after August 1, 2021 should expect gifts to arrive within 4-6 weeks of purchase.