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FGL Lifers Presale Info

Question: Is there a FGL Lifers presale ticket limit?
Answer: FGL Lifers members have access to four (4) presale tickets per show, per membership during the membership period.
Question: Where is my unique FGL Lifers presale access code?
Answer: Once you are logged in to the site, you can find your code on the Tour page above the tour grid. You can also find this information on the User Profile page. Please note, you must be a current, active member to receive a presale access code.
Question: Can I purchase presale tickets by telephone?
Answer: No, we host Internet-only sales.
Question: My ticket presale code does not work. Who may I contact for help?
Answer: When you are on the ticketing site, do not copy and paste your password into the form field. Please manually type in your code. This prevents any chance of invisible characters or blank spaces from being entered. These invisible characters cause the system to produce an error message. For additional assistance with Ticketmaster presales, you may visit the Ticketmaster help area:

http://www.ticketmaster.com/h/customer_serve.html
Question: How will I know when FGL Lifers Presales are happening?
Answer: FGL Lifers presales will be on Mondays for the Smooth Tour. Be sure to check your email every Monday morning for the latest shows going on sale that day. For the most up to date info, always double check the TOUR page.

General

Question: Is there a customer service phone number I can call if I have a question about my FGL Lifers membership?
Answer: Yes, please call 1-855-345-5431 in the US and 949-333-4825 for outside the US.
Question: What is "local venue time"?
Answer: Local venue time is the time zone that applies to the venue. For example, Fenway Park in Boston, MA is ET, the Shoreline Amphitheatre in Mountain View, CA is PT. All presales and on-sales are scheduled in local venue time.

Membership Info

Question: What forms of payment are accepted?
Answer: American Express, Visa, MasterCard, Discover and Diner's Club.
Question: I have a Ticketmaster fan club bundle code. How do I set up my membership?
Answer: If you already have a registered free account: Login and click the UPGRADE button at the top of the screen. You will be asked to verify that your profile information is current and accurate. After your click the 'SUBMIT' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'APPLY' button to set your cart amount to $0.00. Continue your order to complete the free transaction.
Question: How long is a FGL Lifers Membership?
Answer: FGL Lifers Memberships are valid for 1 year from the date of purchase.
Question: When will my membership gift ship?
Answer: First shipments will go out in May before the beginning of the SMOOTH tour. Members who join after May should expect gifts to arrive within 6-8 weeks of purchase.
Question: What type of cut is the women's T-shirt?
Answer: Women's shirts are smaller-sized t-shirt made by Bella+Canvas so order (at least) one size larger than you would for a standard unisex t-shirt.

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